Returns Policy – TALER GROUP PTY LTD, T/A Gladis
Last Updated: September 2025

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Change of Mind

• We do not offer a return or refund if you simply change your mind.

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Faulty or Damaged Items

• If your item is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund in line with the Australian Consumer Law (ACL).

• Contact us within 5 days of receiving your order with details and photos.

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Non-Returnable Items

• Perishable goods, gift cards, and sale items (unless faulty) cannot be returned.

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Refunds

• Refunds will be processed to the original payment method once returned items are inspected.

• Allow up to 5 business days for funds to clear.

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How to Return

• Email [email protected] with your order number, reason for return, and supporting details.

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Contact Us

TALER GROUP PTY LTD, T/A Gladis
ACN: 680 273 214
PO Box 3165, Loganholme, QLD, 4129, Australia
Email: [email protected]
Phone: +61 487 766 626